Chapter 20Managing conflict

In a dispute, it is the arbitrator's responsibility to:
1. ensure each side receives a fair hearing.
2. decide the case without passing judgement.
3. interpret the intent of the labour agreement.
4. get the parties to work together to solve their differences.
Which of the following is not a contemporary challenge to union organizations?
1. The increased threat of foreign competition.
2. The presence of an increase in employee diversity.
3. Technological advantages.
4. A decrease in union membership.
Collective bargaining takes place between:
1. individuals and employers.
2. departments and employers.
3. trade unions and employers.
4. governments and employers.
A belief that every organization is composed of different interests is described as:
1. unitarist
2. pluralist.
3. collective.
4. conciliatory.
The predominant industrial relations tradition in the USA is:
1. unitarist.
2. pluralist.
3. collective.
4. conciliatory.
Research shows that most adults in the USA rate unions:
1. negatively.
2. positively.
3. favourably.
4. neutrally.
Which US company has been publicized for anti-union practices?
1. Google.
2. Microsoft.
3. Wal-Mart.
4. All of the above.
A very high level of worker participation in management is found in Germany, where national law requires that employee representatives are part of the supervisory of companies. This participative arrangement is called:
1. German unionization.
2. worker councils.
3. shop steward movement.
4. codetermination.
German unions are generally based on:
1. industries.
2. crafts.
3. professional associations.
4. trades
In Germany, boards comprised of shareholder and employee representatives are called:
1. works councils.
2. executive boards.
3. management boards.
4. supervisory boards.